TNT signs BPO contract with Accenture

The transition will take place in stages between 2015 and the end of 2017; first cost savings estimated in 2016

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TNT has signed a 5-year business process outsourcing (BPO) contract with Accenture, as part of its drive to focus on core express delivery activities, reduce indirect costs and improve operational efficiencies.
The contract will see Accenture manage transactional activities related to finance & accounting, procurement and data entry for TNT. The move is designed to allow TNT to consolidate and standardise back-office operations, which are now carried out at local level.
The contract with Accenture is an important step in establishing Global Business Services, a major project under TNT’s Outlook strategy. As guided during the company’s Capital Markets Day on 18 February 2015, Global Business Services are expected to deliver annual cost savings of between EUR 100 million and EUR 150 million from 2018, with the first savings in 2016.
“Accenture’s BPO services will allow TNT to focus on what we do best: delivering our customers’ express parcels and pallets, while enhancing our cost-efficiency and flexibility,” says Maarten de Vries, TNT’s Chief Financial Officer.
The transition will take place in stages between 2015 and the end of 2017. TNT will thoroughly discuss the planned scope and timing, as well as social accompaniment measures, with local works councils and employee representatives before implementation.
TNT is one of the world’s largest express delivery companies. On a daily basis, it delivers close to one million consignments ranging from documents and parcels to palletised freight. The company operates road and air transportation networks in Europe, the Middle East and Africa, Asia-Pacific and the Americas. TNT made  EUR 6.7 billion in revenue in 2014.