Panalpina develops new digital experiences for the customers

New Panalpina Digital Hub to promote innovation by digital solutions that accelerate growth for the company

Panalpina develops new digital experiences for the customers

The international freight forwarding and logistics company Panalpina has launched the Panalpina Digital Hub to embrace new technologies including the Internet of Things (IoT), artificial intelligence (AI) and block chain that can potentially change the whole business in the coming years. The new business unit, which reports directly to CEO Stefan Karlen, is to explore innovative technologies, develop new digital solutions for customers, and engage with digital start-up companies.

“We, like many of our competitors, are challenged by new market entrants with innovative business models and digital approaches that improve upon the old way of doing things. Additionally, our customers increasingly demand the digital experience they have become accustomed to as consumers: they now expect a similar experience in a business-to-business environment,” says Stefan Karlen, CEO of Panalpina.

“It is therefore obvious that the frontier of freight forwarding and logistics does not lie in new modes of transport, but in digital transformation. Knowing that, we want to shape our industry’s future with innovative digital solutions that create new levels of value for our customers and accelerate growth for our company in the years to come,” he adds.

The Panalpina Digital Hub will be focusing on innovative technologies with a potentially high impact on the freight forwarding and logistics industry, such as the Internet of Things (IoT), cloud computing, predictive analytics, artificial intelligence (AI) and block chain.

IoT is a technological development whereby all sorts of devices like smartphones, computers, etc. are connected to the internet. “In the short term, IoT can help us streamline our processes and create more efficient supply chains. The challenge will lie in deriving the relevant actions from the wealth of IoT data,” explains Dr Luca Graf, head of the Panalpina Digital Hub.

“Predictive analytics and artificial intelligence will optimize products and services and create new ones, as can currently be seen in Amazon’s recommendation engine,” Graf continues. Block chain technology, which creates a digital record of every transaction made in a decentralised and secure way using cryptography, had the potential to disrupt the industry in the long term by impacting contracts, freight payments, chain of custody, and other issues facing the industry.

The Panalpina Digital Hub additionally acts as a gateway to the bustling community of digital start-up companies, beginning with the European ecosystem. “For the moment, we are focusing on European start-ups of a certain maturity. Further down the road, we will expand our network to the USA, Israel and China,” says Graf.

The logistics group sees three options to engage with start-ups: to partner with a start-up and act as a vendor for certain applications (SaaS, Software as a Service); to enter into a strategic partnership where the start-up develops customized solutions for Panalpina, allowing the company to enter new markets; or Panalpina could also buy a stake in a start-up. 

 The Panalpina Digital Hub is based in Zurich, Switzerland. The experts working in the Digital Hub will also frequently be present in Berlin and Hamburg, two European hotspots with a very strong digital start-up scene.