GLS launches international returns service

Parcels can be dropped off at a GLS ParcelShop: ShopReturnService simplifies e-commerce returns

GLS launches international returns service

Parcel service provider GLS now offers its ShopReturnService across borders in seven countries. As a result, items ordered from an online shop based abroad can be sent back quickly and easily.

The ShopReturnService from GLS connects Austria, Belgium, Denmark, Germany, Ireland, Luxembourg and Poland. Online shoppers simply drop off their international returns at a GLS ParcelShop – free of charge. GLS will then bring them back to the retailer.

“As cross-border e-commerce is growing, so is the demand for consumer-oriented returns solutions,” explains Rico Back, CEO of the GLS Group. “Our international ShopReturnService helps senders boost the satisfaction and loyalty of their international customers and further develop their business.”

If retailers wish to offer the service to their customers, they can simply enclose a returns label with the goods ordered. Alternatively, they can send consumers a PDF file or download link by email.

The ShopReturnService is also available for domestic parcels in all internationally interconnected countries. GLS is preparing to extend the service to other European markets.