During a media briefing Oscar de Bok, CEO DHL Supply Chain, gave insights into the strategies and innovations the business unit is deploying for Strategy 2025. Their idea is that “innovation and digitalisation will help us to put people and customers first.”
The new business Strategy 2025 focuses on four areas: when it comes to people and talent, DHL is focusing on how to overcome labor shortage and attract new talent, while at the same time preparing, training and certifying existing employees for the changes digitalisation will bring. On the execution side, standardisation and constantly improved processes will lead to more profitable growth, while customer experience, especially the digital customer journey, are becoming more important than ever. Leading innovations and digitalisation are the connecting element above all.
Markus Voss, CIO and COO DHL Supply Chain, emphasises, “Attracting new talents is a crucial step towards adapting to the digitalization of the logistics industry. Strategy 2025 aims to put our people and customers first and maximising the pace of product roll-outs to take these opportunities head on.”
At its Smart Warehouse in the Technology Campus in Beringe, Netherlands, DHL shows how cutting-edge logistic industry solutions create immediate value for customers and employees. This is where the world’s leading contract logistics provider serves customers across Europe with highly automated and digitalised contract logistics solutions.
The Technology Campus in Beringe boasts 128,000 m2 of warehouse space equipped with 100 loading docks that see 200-250 inbound and outbound trucks per day. The Transported Asset Protection Association (TAPA) certified campus relies on a variety of innovative specialized tools, including processing and sorting machines, augmented reality technology, robotic arms, indoor robotic transport, and the next generation of scanning mobile devices.