The CMA CGM Group, a world leader in shipping and logistics, launches CMA CGM eSolutions, an entirely digital system comprising an online agency and other eCommerce channels such as Electronic Data Interchanges (EDI) and Application Programming Interfaces (API) which allow the digital transmission of relevant information and data between CMA CGM and its customers.
A majority of the CMA CGM Group’s bookings are made via its eCommerce solutions, of which half are made through the group’s web platform. With CMA CGM eSolutions, customers will have the possibility to experience a 100% digital journey when they choose CMA CGM to transport their goods.
For several years, CMA CGM has developed and launched a whole set of digital solutions such as schedule research, quotation request, booking, shipping instructions, documentation, shipping dashboard, tracking. Today, the CMA CGM group is strengthening its digital customer experience by offering its clients a new sales channel to ease their journey and allow them to strengthen their productivity and develop their business.
New features are currently available at regional or global level and will be gradually rolled out on the different platforms of the Group’s brands:
• ePricing: customer’s real time access to his/her rates and instant spot quotation
• eBooking: booking recast (5 steps to 1 step) for a simplified, more intuitive and autocomplete booking
• eBill of Lading: fully digital Bill of Ladings
• eTracking: visualization of customer’s cargo position at sea on a map with updated time of arrival
• ePayment: freight invoice online payment
• eCharges: live cost estimation including a D&D simulato
More features will be launched in the coming months to further improve customer experience with CMA CGM and its subsidiaries:
• An offering of value-added services such as insurance products
• New features on mobile application
• Enhancements and constant updating of existing features
As part of its eSolutions, CMA CGM will offer priority boarding to its customers using its digital platform, allowing them to secure space on board. First offered by CMA CGM from India to Europe, priority boarding will be gradually offered to other countries and carriers within the CMA CGM Group. With a secured space on board for their container, customers will be able to plan more efficiently their supply chain thus enhancing their business and efficiency towards their own customers, the enterprise explains in a press release.
Led by Rodolphe Saadé, the CMA CGM Group is a world leader in shipping and logistics. Its 509 vessels serve more than 420 ports on five continents around the world and carried nearly 21 million TEUs in 2018. CMA CGM is recording sustained growth and is offering customers innovative maritime, overland and logistics solutions. Present on every continent and in 160 countries through its network of 755 offices and 750 warehouses, the Group employs 110,000 people worldwide, of which 2,400 in Marseille where its head office is located.
www.cma-cgm.com
