UPS Access Points allow collection of parcels as well as sending returns with small enterprises just around the corner, such as food stores, tobaccos and fuel stations, that also offer longer opening hours in the evening and on weekends.
People in urban areas such as Vienna can face troubles when it comes to receive parcels, like when the recipient is not at home during the delivery, and UPS is not able to leave the parcel at a safe place. If a shipment can not be delivered to the recipient’s address, UPS leaves a note where to collect the parcel and when. Customers can collect their parcel later on the same day at the UPS Access Point.
The UPS Access Points are also linked to UPS My ChoiceService, informing the recipients and letting them decide when and where to have their parcels delivered. The major advantages of UPS My Choice are the previous note of the consignment, allowing to redirect parcels to another address – e.g. a UPS Access Point – and new delivery dates can be agreed. This can be made online or using the UPS App previous to a delivery attempt.
This way recipients can also inform UPS about their holiday or absences, so their parcels can be kept and delivered when they are back.
“Our existing customers, including online retailers have already expressed great interest to use the UPS Access Point Network, and we do our best to meet their requirements,” says Thomas Zeller, UPS Country Manager of Austria and Slovenia. “The UPS Access Points combined with UPS My Choice enable senders to offer their customers better service through increased transparency, communication, personalisation and control over their delivery.”
Today there are more than 15,000 UPS Access Points, including Belgium, Germany, France, the UK, Italy, Luxemburg, the Netherlands, Poland and Spain. The global network counts 24,000 points.