DHL Freight developed IT platform for all of Europe

New system to enable a high degree of automation and reduce administrative work

DHL Freight developed IT platform for all of Europe Bild: DHL Freight

DHL Freight, one of the leading providers of road freight services in Europe, is taking the first major step towards creating a single Transport Management System (TMS) for all DHL Freight operations throughout Europe. The IT system, called EVO as a reference to “evolution,” combines all functions for core business operations. As a first major milestone, EVO has now been implemented in all terminals in France. Turkey is set to be the next point of implementation.

“EVO is a great example on how we can benefit from digitalization in our business. Availability of data and data quality are becoming increasingly decisive factors. A single, unified platform across Europe increases our efficiency even further and eases the daily life for our employees in the same time. Everyone can access consolidated customer information in real time, affording transparency for the operational staff throughout the entire production chain,” declares Uwe Brinks, CEO DHL Freight.

Based on an existing framework, EVO has been developed entirely in-house to match the specific requirements of DHL Freight operations. The platform unites IT processes spanning from order entry to invoicing in administration and from pickup to delivery in operations.

Using a single IT platform for all core products will help DHL Freight increase efficiency and facilitate international coordination. The implementation of this new TMS allows the customers more efficient and better coordination of their shipments as well as improved customer service due to increased visibility.

Rolling out the new TMS country by country will enable DHL Freight to limit the risks before increasing the complexity as part of a European-wide roll-out. The full roll-out of EVO and replacement of former systems should be successfully completed by 2022.

EVO is one of the many initiatives that tie into Deutsche Post DHL Group’s “Strategy 2025 – Delivering excellence in a digital world”. By 2025, Deutsche Post DHL Group will have invested EUR 2 billion on initiatives designed to enhance customer and employee experience as well as improve operational excellence. Comprehensively modernizing the company’s IT systems is an elemental part of the strategy, which also focusses on increased automation, robotics, and data analytics.