In this year’s “Top Service Austria” quality survey DHL Express achieved the best final result and the victory. The company was awarded the country’s most customer-oriented service provider, across all industries. The quality seal was awarded in Vienna, to twelve Austrian companies of various industries and sizes. The best of them were also audited qualitatively and rated by an expert jury.
The “Top Service Austria” contest offers participants the opportunity to have their customer orientation tested and evaluated on the basis of a scientific focus model. The criteria include corporate culture, strategy, processes, product and service offer, sales and price, recommendation and the effect to the customer.
“We are very proud that we have prevailed in this competition as the overall winner for the first time this year”, said Ralf Schweighöfer, Managing Director DHL Express Austria. “The 1st place confirms our distinct understanding of service, meaning each individual DHL Express employee puts the customers in the focus of every day work, is actually lived.” What was important was to establish at the highest level, the meaning of service culture in the company and the entire team, the implementation of the guiding principle into practice, to make it understandable and live it.
Through trainings for employees also without direct customer contact, the management of DHL Express ensures that everyone in the company is sensitized that the customer comes 1. Apart from this year’s award, DHL Express received the “Top Service Austria” seal also in 2012 (5th ranked), 2013 (ranked 2nd) and 2015 (ranked 2nd).
Top Service Austria is organised by emotion banking, a consulting and market research company. The scientific partner is the Department of Market-Oriented Company Management of the University of Mannheim and Prof. Christian Homburg.