GLS Austria wins ÖGVS parcel test

Find the address, ring the bell, deliver the parcel. If no-one answers: leave a notification card. The ÖGVS wanted to know if this theory also works in practice for parcel services. The only one to achieve this 100 per cent was GLS Austria.
The contents of every GLS parcel arrived undamaged. The result: the highest score in quality of delivery. GLS also didexceptionally well in the delivery time category: almost all the national testparcels arrived the next day, depending on the time they were posted.
And in the price comparison GLS landed second place (ParcelShop prices). The ÖGVS looked at 20 national and international parcels with different sizes and weights. Another test area was the ParcelShopsor parcel service branches. GLS ParcelShops scored well with their fast andfriendly service. Every testcustomer was served within 3 minutes.
“The 1st place in this independent parceltest is a confirmation for us and an incentive at the same time,” says Dr.Axel Spörl, Region Manager GLS Austria and Portugal.”In three out of four main categories GLS is above the market average. Wewill evaluate the detailed results and use them to improve further. ”
ÖGVS – Austrian Society of Consumer Studies(Österreichische Gesellschaft für Verbraucherstudien mbH) acts as an independentresearch institute, providing empirically funded and objective industry studiesfor consumer orientation, thus easing the selection of a provider. The focus ison service providers. ÖGVS is a neutral operator: no government grants, notworking on behalf of third parties and selling neither products nor services.
www.gls-group.eu